About

Midwest Refreshment Service is a locally owned company that brings it’s customers over 58 years of professional vending experience. The company, started in 1951, has grown into one of the largest and most service oriented Food Vending and Office Coffee Services in the state.

• Nearly 500 commercial accounts and over $5,000,000 in sales.

• Serves the largest commercial companies in the region, in addition to the major government, academic, institutional, hospital, medical, industrial, financial, transportation industries, office buildings, department stores, shopping centers, and retail location accounts in the two-state area.

• 42 professionally trained and uniformed service personnel.

• Corporate headquarters in Fort Smith, Arkansas, with an additional facility in Russellville, Arkansas.

• Commercial kitchen, commissary and professional culinary facilities to provide “fresh foods daily Company Refreshment Programs.”

• 24 hour seven –day-a-week service.

• All service trucks and route men equipped with cell phones

• Management personnel on call at all times.

• Maintenance personnel fully trained in state-of-the-art vending equipment.

• Maintenance and service technicians continuously participate in NAMA certified training courses to expand their vending education.

• Route men are properly trained in vending machine service, to give each client our exclusive “ No-Compromise Customer and Employee Satisfaction Guarantee.”

• All service personnel are professionally dressed in Midwest Refreshment Service uniforms.

Midwest Refreshment Service believes that the success of an Employee Refreshment Program depends on three basic qualities. Service, Product, and Equipment.

In providing a complete food, drink, and coffee Refreshment Program it is our mission to enhance our customer’s business environment by providing the very highest quality and freshest products available. Our customer support strategy is based upon total, no-compromise customer and employee satisfaction. We must provide prompt, dependable, and courteous service that exceeds our customer expectations every day.

By practicing uncompromising honesty and integrity that fosters loyal and lasting relationships with our clients and business partners, we create superior service for each Refreshment Program, our clients, and their employees.

Jim Cotton, President